Local pickup may be available if offered at checkout or arranged directly with Donut3D. Pickup is only available after the order is confirmed as ready.
Archives: FAQs
Do you ship within Australia?
Yes. Donut3D is designed for Australian customers and shipping options will be shown at checkout. Availability and cost may vary depending on the item size, destination and shipping service.
Will I receive tracking?
Tracking will be provided where the selected shipping method includes it. Tracking details are usually sent by email once the order has been packed and dispatched.
How long does delivery take?
Delivery time depends on your location and the shipping method selected at checkout. Once your order has been dispatched, carrier delivery times and delays are outside Donut3D’s direct control.
How long will my order take to make?
Production time depends on the item, the number of items ordered, colour availability and current workload. Many items are made to order, so please allow time for printing, quality checks and packing before dispatch.
What should I do if a part breaks?
Stop using the item if it breaks, especially if it creates sharp edges or small loose parts. Contact Donut3D with photos and your order number so the issue can be reviewed.
How should I clean my 3D printed item?
Gently wipe the item with a soft damp cloth. Avoid dishwashers, boiling water, harsh chemicals and abrasive scrubbing. Do not soak the item unless the product page specifically says it is suitable for that use.
Are magnets safe?
Magnets can be dangerous if swallowed, especially more than one magnet. Products with magnets should be kept away from young children and pets. If a magnet becomes loose, stop using the item and contact Donut3D.
Do any products contain small parts?
Some products may contain or create small parts, especially items with magnets, keychains, accessories, flexible joints or decorative details. Small parts can be a choking hazard and should be kept away from young children.
Are Donut3D products suitable for young children?
Many Donut3D products are not suitable for children under 3 years old due to small parts, magnets, keyrings, moving sections or breakable pieces. Always supervise young children and check the product page for any safety notes.