Price is affected by material used, print time, model size, number of pieces, colour changes, post-processing, failed print risk and design preparation. Larger or more complex prints usually cost more.
Archives: FAQs
How do I get a quote?
Send your file, preferred size, colour, quantity and any special requirements through the contact form. Donut3D will review the details and provide a quote or ask for more information if needed.
Can you design something for me?
Donut3D may be able to help with simple design changes or basic custom designs. More complex design work may require extra time, a design fee, or referral to a dedicated 3D designer.
What file types can I send?
STL, 3MF and OBJ files are commonly used for 3D printing. If you have another file type, send through the details and Donut3D can confirm whether it can be used or converted.
Can you print my own 3D model?
Yes. Donut3D can review your 3D model and let you know whether it can be printed. The final price will depend on size, material, print time, complexity and any required preparation or testing.
What if I change my mind?
For non-custom items, contact Donut3D to discuss the situation. Change-of-mind returns may not be available for made-to-order, personalised or custom-colour items. Return postage and item condition requirements may apply.
Can I cancel my order?
Cancellation may be possible if production has not started. For made-to-order or customised items, cancellation may not be possible once printing or preparation has begun.
What if I receive the wrong item?
Contact Donut3D with your order number and photos of what you received. If the wrong item was sent, Donut3D will work with you to correct the order.
What if my item arrives damaged?
Please contact Donut3D as soon as possible with your order number and clear photos of the item and packaging. Donut3D will review the issue and arrange a suitable solution where appropriate.
Can I return a customised item?
Custom or personalised items usually cannot be returned for change of mind because they are made specifically for you. If the item arrives damaged, faulty or incorrect, contact Donut3D so the issue can be resolved.