Stop using the item if it breaks, especially if it creates sharp edges or small loose parts. Contact Donut3D with photos and your order number so the issue can be reviewed.
FAQ Category: Safety & Care
How should I clean my 3D printed item?
Gently wipe the item with a soft damp cloth. Avoid dishwashers, boiling water, harsh chemicals and abrasive scrubbing. Do not soak the item unless the product page specifically says it is suitable for that use.
Are magnets safe?
Magnets can be dangerous if swallowed, especially more than one magnet. Products with magnets should be kept away from young children and pets. If a magnet becomes loose, stop using the item and contact Donut3D.
Do any products contain small parts?
Some products may contain or create small parts, especially items with magnets, keychains, accessories, flexible joints or decorative details. Small parts can be a choking hazard and should be kept away from young children.
Are Donut3D products suitable for young children?
Many Donut3D products are not suitable for children under 3 years old due to small parts, magnets, keyrings, moving sections or breakable pieces. Always supervise young children and check the product page for any safety notes.